Booking / Contract conditions

Your contract is with CALA D’OR VILLAS & VACACIONES S.L.: the title holder of the web site:

NIF: B 57657959  Address: Avenida Cala Llonga, Edificio Porto Cari. 07660 Cala d'0r, Santany, Islas Baleares. 

Phone: +34 971 658 000  e-Mail:

When you make a booking you guarantee that you have the authority to accept, either in your name, or on behalf of your party the following terms of this contract:
Your contract with Cala D’Or Villas & Vacaciones S.L. is in force upon our confirmation of your booking.
The terms and conditions of this contract are subject to Spanish Legislation, and will be subject to the Jurisdiction of the Spanish Judicial system.

The prices which appear on our web site are subject to change, and a modified price supersedes any previous price shown.
The prices are subject to fluctuation and can vary during the course of the year.
The rental price includes the compulsory rate of VAT for Tourist Accommodation required in Spain.

If after we have confirmed your booking you wish to change any of the particulars, for example, the day of departure, or the property chosen, this will always depend on the availability at that time. Any changes to the original booking should be made in writing by the person who made said booking. If you wish to change the property booked it will be considered as a cancellation of the original booking and the terms under “Cancellation of Booking” in this document will apply.

If you wish to cancel a confirmed booking you must do so in writing.
The following cancellation terms apply:
• Should you cancel your booking more that 70 days before the arrival date: you forfeit 30% of the villa/apartment price.
• Should you cancel your booking between 69 and 31 days before the arrival date: you forfeit 60% of the villa/apartment price.
• Should you cancel your booking 30 days or less before the arrival date: you forfeit 100% of the villa/ apartment price.


Should it be necessary to cancel your booking, you will be offered alternative accommodation according to availability. Should the accommodation offered not be accepted by you, Cala D’Or Villas & Vacaciones S.L. will refund the total amount paid for the booking.
Flights, car rental or any other amenities that are not booked through Cala D’Or Villas & Vacaciones S.L. are not covered under the terms of this contract.

In the case of war, acts of terrorism, uprisings, industrial dispute or action, natural or nuclear disasters, fire, adverse metrological conditions, or any other kind of unforeseeable circumstances that can be attributed to “Force Majuere” Cala D’Or Villas & Vacaciones S.L. are under no obligation whatever to compensate clients for cancellation or modification of a booking, or loss of enjoyment during their stay.

In the case that you wish to complain or require any service during your stay, please call the following telephone numbers: (00 34) 971 658 000 (Monday to Friday from 09.00 – 13.00 & 15.00 – 19.00, Saturdays and Bank Holidays: 09.30 – 13.00). In the case of an emergency service request outside these times please call the mobile phone Nº (00 34) 667 487 121 (19.00 – 22.00 Monday to Friday and Saturdays 13.00 –22.00, Sundays 09.00 – 22.00). Only complaints registered during your stay in resort will be considered. If you have a service request (for example no water in the accommodation) our handymen or other qualified personnel will be sent to rectify the problem. Please bear in mind that the emergency phone service does not signify that maintenance service is available during 24hours a day. Service requests that are not of an urgent nature will be resolved as soon as we are able.

Should the property rented suffer any damages or breakages either willfully and/or caused by inappropriate or incorrect usage on behalf of the clients, reserve the right to charge the clients within 14 days for the resulting repair, cost, or substitution of the article concerned.

The descriptions of the properties that appear on our web site have been written by members of our staff who have personally visited the property in question, and are written in good faith. However, some changes to the property may occur without our previous knowledge. Should this be the case the client will be informed as and when they are made known to us.
However, we cannot be held responsible for any inaccuracies beyond our control. In some areas power cuts or water cuts may occur, and we cannot be held responsible for any temporary lack of amenities beyond our control.
We also ask you to bear in mind that the properties are designed and equipped for a maximum of clients, which should not be exceeded. This information is detailed on our web site for the property concerned.

Should you reserve a property with heating or/and air conditioning available, please take into account that they have a fixed and limited timetable (13.00h to 15.00h and 20.00h. to 08.00h.). This timetable can not be changed.

Most of the properties have a covered porch area, but not all of them. Equally some of the properties provide parasols, but not all of them.
All of the properties (except for the apartments and villa Nins) provide sun beds for the maximum number of pax. allowed in the property.
Due to wear and tear and subsequent replacements, the type of parasol and/or sun beds in the property may vary from our web site photos, and the client could find others in place on occupancy. We will not accept responsibility for these differences.

Should building works be in progress on neighbouring properties to the accommodation contacted the client should inform Cala D’Or Villas & Vacaciones S.L. immediately. Every effort will then be made to stop the building works in question. Should this not be legally possible and the resulting noise cause loss of enjoyment Cala D’Or Villas & Vacaciones S.L. will offer alternative accommodation according to availability.
As Building Works are beyond the control of Cala D’Or Villas & Vacaciones S.L. they are excluded of any responsibility or compensations that could be claimed.

We ask you to bear in mind that for the majority of our properties, car hire is essential, or airport transfers by minibus or taxi.
You can find a link on our web site for car rental and airport transfers by a local company. However Cala D’Or Villas & 

It is the responsibility of the adults in the party to safeguard their children’s welfare. Notably in the following areas: balconies, swimming pools, staircases etc. We will not consider any kind of compensation should any accident occur.

Mosquitoes, ants and other are endemic to hot climates, more so in rural or country areas. Insecticides can be a good solution to this problem, but precautions can also be taken by the clients mostly in the kitchen,where the rubbish bin should be emptied often, food should be put away and crumbs etc. not left on work surfaces or floors. Mosquitoes can be dealt with by purchase of a good repellent at supermarkets or the chemists. Many of our properties are set in gardens, or the countryside, and dormice or similar rodents may be present. They also can proceed from neighbouring farms.
Although unfortunate this must be considered as part and parcel of the ecological system in these parts.

Our maid service which is on the day of arrival and once during every 7 days of the clients stay, consists of a cleaning throughout the property, the making of the beds, and a towel change during the week. Bed linen will be changed once every 7 days of the clients stay.
Please bear in mind that beach towels are not provided. We ask you to bring your own. We also ask our clients to please not use the towels provided in the villas as beach or pool towels.

The property will be available for your occupancy at 16.00 pm on the day of arrival. This will enable us to prepare the property after the previous guests departure.
We also require guests to vacate the property on departure day at 10.00 am latest.

The maintenance of the property is the responsibility of the owner or authorised personnel. The gardens require regular maintenance, which may not always be possible on a change over day.
With reference to the maintenance of the swimming pools: This is usually carried out two or three times a week. The maintenance personnel for pools and gardens cannot always attend at any given time, and because of this no previous appointments for this work can be given. We ask for your understanding when the maintenance crew attend your property. We are sure that you understand that such maintenance is necessary for the care of the property, and for your own enjoyment of the same.

Almost all the properties in our programme provide a safe, but not all of them. If you wish to ensure that there is a safe in the property you reserve please contact us and make sure it is available.
We recommend that you make use of the safe when provided for any valuable items, passports etc. There is no charge for the use of the safe, and therefore we accept no responsibility for contents in the case of robbery.

Cala d'Or villas y vacaciones S.L. informs the user that the treatment of all personal data is carried out in accordance with the provisions of Law 15/1999 of December 13 Data Protection and Royal Decree 1720/2007 of December 21 , approving the Regulation implementing Law 15/1999 of 13 December on the Protection of Personal Data.

NEW! General Data Protection and Regulation (GDPR)

We treat the information you provide us in order to provide the requested service, make the billing of the same. The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with the legal obligations. The data will NOT be transferred to third parties except in cases where there is a legal obligation.

  You have the right to obtain confirmation about whether in CALA D'OR VILLAS AND VACACIONES S.L. ( we are treating your personal data so you have the right to access your personal data, correct inaccurate data or request its deletion when the data is no longer necessary.

The site uses security techniques generally accepted in the information industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these ends, the user / customer agrees that the provider to obtain data for purposes of authentication for access control. All recruitment process or the introduction of personal data (health, ideology, ...) are always transmitted via secure communication protocol (https://) in such a way that no third party has access to information transmitted electronically.